Frequently Asked Questions

Woodsy What Knots is a family shop in High Ridge, Missouri, making personalized tumblers, wooden signs and ornaments. Here are answers to common questions about choosing a gift and planning a custom order.

What can I personalize?

Personalization depends on the design. Browse our glitter tumblers, wooden signs and Christmas ornaments, then check the individual product description for available options. Contact us if you would like to discuss a custom idea.

How do I request a name, date or custom design?

Follow the instructions on the product page. If you are unsure how to provide your details, contact us with the product name and your requested personalization before ordering. Double-check spelling and dates.

Can I order a gift for a specific date?

Contact us before ordering for a birthday, wedding or holiday deadline. Tell us which item you want and when you need it so we can discuss timing. Review our shipping policy for shipping information.

How should I care for my item?

Follow the care instructions supplied with your item and on its product page. Materials and finishes vary by product. If you need care advice for a specific tumbler, sign or ornament, contact us with the product name.

What if my order arrives damaged?

Our refund policy explains the conditions for custom items and how to report damage. Please review it and contact us promptly if there is a problem with your delivery.

Do you accept bulk or special orders?

Contact us to discuss bulk orders, personalization and turnaround times. Include the product, quantity, custom details and desired date so we can review your request.

How can I reach Woodsy What Knots?

Email woodsywhatknotsstl@gmail.com or visit our contact page. Learn more about our family business on the About Us page.